FAQs

Managed IT Service Offerings:

• 24/7/365 Monitoring and Management
• Unlimited Routine Remote and Onsite Support
• Automated Reporting and Analytics
• Managed Patching and Updates
• Discovery and Asset Management
• Network Health Tracking & Mapping
• Proactive Support / Risk Mitigation
• Data Backup and Validation, etc.

Cybersecurity Consulting + Solutions:

• Cyber Insurance
• Antivirus/Antimalware
• Email & DNS Filtering
• Multi-Factor Authentication
• Incident Response Planning
• SIEM, SOC, and SOAR
• Vulnerability Scanning
• Email Phishing Campaigns
• Penetration Testing
• Encryption Solutions
• Password Management System
• Virtual Private Networks (VPN)
• Mobile Device Management
• Social Media, Email, & Website Archiving, etc.

Procurement—Hardware and Software/Licensing:

• Hardware
• Laptops/Desktops/Monitors
• Storage Solutions: SAN/NAS
• Servers (Physical and Virtual)
• Firewalls, Switches, Access Points
• Backup Solutions (Local and Cloud)
• Building Security Solutions, etc.
• Software/ Licensing
• Microsoft Office 365 / Google Suite
• Operating Systems (OS)
• Adobe Creative Cloud
• VMware vSphere
• Asset Warranties
• VoIP Solutions, etc.

Consultation Services:

• Time & Material Support
• Employee Security Training
• IT Infrastructure Assessment
• Security Risk Assessment
• Compliance and Regulatory Compliance Consulting
• Business Continuity and Disaster Recovery Planning
• Virtualization and Data Center Optimization
• IT Budgeting and Cost Optimization
• VCTO/VCIO Services, etc.

Predictable Costs: Managed IT services typically operate on a fixed monthly or yearly fee, providing predictability in budgeting and cost management. In contrast, the T&M model can result in unpredictable expenses, especially during periods of high IT maintenance or emergencies.

Proactive Maintenance: Managed IT providers focus on proactive maintenance and monitoring of IT systems to prevent issues before they occur. This proactive approach helps minimize downtime, improve system reliability, and enhance overall efficiency. In contrast, the T&M model often involves reacting to problems after they arise, which can result in longer downtimes and higher repair costs.

Access to Expertise: Managed IT service providers often have a team of skilled professionals with expertise in various technologies and industries. By outsourcing IT management to an MSP, businesses gain access to this specialized knowledge and experience, which may not be available in-house or through a T&M contractor.

Scalability and Flexibility: Managed IT services are scalable, allowing businesses to adjust their service levels and resources based on changing needs and growth requirements. Whether you need to scale up during busy periods or downsize during slower times, managed IT services can adapt to your business requirements effectively.

Focus on Core Business: By outsourcing IT management to a managed service provider, businesses can focus on their core activities and strategic initiatives without worrying about day-to-day IT operations. This allows internal teams to allocate their time and resources more efficiently towards driving business growth and innovation.

Enhanced Security and Compliance: Managed IT service providers often implement robust security measures and compliance frameworks to protect sensitive data and ensure regulatory compliance. By partnering with an MSP, businesses can benefit from advanced security technologies and expertise that may not be feasible to implement in-house or through the T&M model.

Overall, choosing managed IT services over the time and material model can result in cost savings, improved operational efficiency, enhanced security, and better alignment of IT resources with business objectives.

CompuTech offers IT support and services to organizations with and without internal IT teams. While total IT outsourcing can prove incredibly beneficial for small-to-medium-sized businesses, IT staff augmentation can also provide many benefits to an organization. By partnering with an MSP, your internal IT team can focus on strategic initiatives, innovation projects, and business-aligned activities rather than being bogged down by routine maintenance, support tickets, and repetitive tasks. This enables them to contribute more strategically to your organization's growth and success. On the contrary, an MSP can also complement an existing internal IT team by serving as a strategic point of escalation. An MSP can bring a diverse team of experts with specialized skills, certifications, and experience across various technologies and industries. They can leverage advanced tools, best practices, and industry standards to optimize your IT environment, enhance security, and streamline operations. CompuTech views its relationship with your internal IT team as a collaborative partnership rather than a replacement. The goal is to work hand-in-hand with your team, aligning efforts with your business objectives, and delivering exceptional service and value every step of the way.

CompuTech proudly services any commercial and municipal entity located in the United States.

CompuTech understands that support needs are not linear, and sometimes businesses require an additional level of flexibility and availability. CompuTech collaborates closely with its clients on understanding and meeting these unique operating needs. Support utility outside of standard-operating hours can be negotiated into any managed service offering. CompuTech also offers 24/7/365 support with its on-call solution for any unexcepted IT needs.

Yes. All CompuTech IT service engineers are experienced and certified professionals ready to provide the high-quality and customized outsourced IT services that your business needs.

CompuTech adheres to strict confidentiality agreements and privacy policies to safeguard your sensitive information and comply with industry regulations and best practices.

Simply contact CompuTech to schedule a consultation. The provider will assess your IT needs, discuss your goals and challenges, and tailor a solution that best fits your requirements and objectives.